Effective presentation skills are especially important to advance your ideas as well as your career. This workshop is for everyone who wants to improve presentation skills, whether speaking up at meetings, delivering reports to customers, or giving formal presentations. All participants receive individual feedback on their presentation skills. Tips and techniques offered in this workshop help you become a more confident and polished presenter.

Objectives:

• Organize presentations
• Manage speech anxiety
• Create and manage visual aids
• Handle question & answer sessions
• Develop professional delivery techniques

Meetings can be either a waste of time or a way to enhance productivity. In this class, you learn effective meeting management and facilitation skills to increase participant satisfaction and improve results. You also discover the skills and responsibilities needed before, during, and after meetings.

Objectives:

• Define the meeting purpose
• Plan for an effective meeting
• Facilitate an effective meeting
• Determine follow-up responsibilities

Conflict is constructive when it brings new ideas, innovation, and deeper relationships. Conflict is destructive when it leads to tense relationships, and lowered morale and productivity. In this course, you learn a variety of conflict management styles, their strategies, and the skills required for each strategy.

Objectives:

Learn conflict management strategies to achieve win/win results:

• When to concede
• When to postpone
• When to stand firm
• When to collaborate
• When to compromise

There are times when supervisors, managers, team leaders, or human resources staff must intervene in conflicts. Ideally, disputing parties work together on their own to find a satisfactory solution; however, when a dispute lowers morale and productivity, it may be necessary to step in. By acting as a guide, rather than providing a solution or avoiding the dispute, your team members own and live by their solutions.

Objectives:

Learn the six-step model for a solution satisfactory to all;

• Set the tone for mediating conflict
• Use active listening, joint summaries, neutral language
• Initiate the exchange of views
• Explore options
• Build agreement
• Define follow-up steps

Many people who are experts in their fields may not know the best teaching and training methods. Perhaps you lead or take part in meetings and informal discussions in your organization and find that time is not used efficiently. If you want to gain new teaching and training skills or want to lead and participate in meetings and discussions more effectively, this class is for you.

Objectives:

• Open and close training sessions effectively
• Recognize the needs of adult learners
• Improve delivery techniques
• Use small group activities
• Facilitate discussions